Quality

New Day Detroit is committed to providing products and services that meet or exceed all customer requirements and applicable standards and specifications. Each contractor is committed to this goal.

New Day Detroit Quality Policy is to continually improve installation performance by supplying –on time–goods, services, and information of a quality standard that shall consistently meet or exceed the requirements of our customers. We will ensure a high level of customer satisfaction to maintain long-term commitments, productive customer relationships, and to provide a positive work environment.

All New Day Detroit personnel are responsible for the attainment and maintenance of this quality standard. 

Reliability

New Day Detroit is a committed to providing reliable quality service. We promise the following:

• To only hire qualified contractors for your project.
• A drug-free and alcohol-free work environment 
• Respect your property. 
• To clean up our worksite
• To be courteous and considerate.
•  Dress accordingly
•  Not to be disruptive
•  No Profanity
• To stand behind our products and service with a written guarantee.

Warranty

Our company has pledged to observe the highest standard of integrity, and professional responsibility when serving our valued customers. Our warranty ensures that we will adhere to the following:​​

• Providing professional courteous reception when the owner calls with an inquiry, or request for bid.
• Keeping appointments at the agreed scheduled time. ( If a conflict arises to call the Owner and rescheduled prior to appointment.)
• Providing a professional appraisal of the owner's needs.
• Providing Written Specifications according to manufacturer specifications & industry standards.
• Encouraging only projects that are structurally and financially sound.
• Being licensed by local authorities and following local requirements.
• Assign certified installer by manufacturers when applicable.
• Providing proof of insurance to owners.
• Fulfilling contract obligations.
• Providing manufacturer's long-term warranty when applicable.
• Providing contractor labor warranty.
• Maintaining communications with the owner regarding any changes in the schedule the scope of work or unforeseen conditions.
• Providing safe work conditions according to OSHA guidelines or industry standards.​